Moment 4, the Potential Conflict, is the first moment in which our client’s interaction with other people can appear, so the field of action is already very specific.
This is the time for all the problems, small and large, that, not having been triggered, are bubbling up.
It is not in this work, written in a schematic way and cultivating a theoretical, systematic approach to a theme that normally does not have it, that we are going to challenge examples, but a very common one emerges: Condominiums, neighborhoods, water, consumption, etc., etc.
At this point, acting in the right direction of one of the parties can deflate the potential conflict.
Usually, and due to a lack of civic culture (of companies or people), the parties both tend to make mistakes, and to generate conflicts.